Privacy Policy

Updated: March 31, 2025

Key Provisions

This section includes key aspects of our Privacy Policy. Detailed information on each aspect is provided in the following sections.

• What data do we collect?
• On what legal basis is your data processed?
• How long is your data stored?
• To whom and under what conditions may your information be transferred?
• What measures do we take to ensure the security of your data?
• What rights do you have regarding your data?
• How do we handle "Do-not-track" requests?
• How to contact us?
• How do we update this Policy?

1. What data do we collect?

We collect data provided by you as well as data automatically generated when you use our Services.

1.1. Data provided by you:

When you create an account or interact with our support service, you provide us with the following data:

• Email address (for account creation and recovery);
• Messages sent in support chat;
• Files attached to support requests.

1.2. Automatically collected data:

When using the Application and Website, the following data is automatically collected:

• IP address (for security purposes and fraud prevention);
• Technical specifications of your device (model, operating system, browser version);
• System settings and language preferences;
• Statistics on the use of Application features (e.g., profile management, extension additions, proxy settings).

Important: Data from your browser environment (such as profile settings, local cookies, browsing history) is processed solely on your device within the operation of the anti-detect browser and is not transmitted to our servers.

1.3. Data from third parties:

We may receive limited information from third-party services, such as:

• Payment platforms (e.g., payment status and transaction ID).

2. On what legal basis is your data processed?

We process your data only on legal grounds, including:

• Performance of Contract: Data processing is necessary for providing Services (e.g., account creation and access to the Application).
• Legitimate Interests: Data processing is necessary to protect our interests and improve the functioning of the Services (e.g., preventing fraudulent activities).
• Legal Obligations: Data processing is necessary to fulfill legal requirements (e.g., tax or judicial requests).
• Consent: If data processing is not covered by the above grounds, we request your consent, which you can withdraw at any time.

3. How long is your data stored?

We store your information only for as long as necessary:

• Account data: retained for up to 180 days after the end of the subscription or until the account is deleted.
• Support chat data: retained for up to 30 days after the conversation ends. After the specified periods, the data is completely deleted or anonymized.

4. To whom and under what conditions may your information be transferred?

We may transfer personal data to third parties only in the following cases:

• Payment Services: for processing payments through platforms such as Stripe, Coinpayments, or Enot.
• Cloud Data Storage: for securely storing your information.
• Government Authorities: upon request as required by law (e.g., tax authorities, courts, or law enforcement agencies). We guarantee that when data is transferred to third parties, all legal data protection requirements will be met.

5. What measures do we take to ensure the security of your data?

We apply international security standards to ensure the protection of your information:

• Organizational Measures: employee training, implementation of strict data protection instructions, signing non-disclosure agreements (NDAs).
• Technical Measures: data encryption (end-to-end encryption), two-factor authentication, regular backups, removal of outdated data.
• Physical Measures: restricted access to server facilities, video surveillance, facility security. Despite our measures, data transmission over the internet may involve certain risks. We strongly recommend using secure networks and refraining from transmitting confidential information under insecure conditions.

6. What rights do you have regarding your data?

Depending on your location, you have the following rights under applicable law:

6.1. General provisions for all users

Regardless of your location, we provide you with the following rights regarding your data:

• Right to Transparency: You have the right to know what data is collected, how it is used, and with whom it may be shared.
• Right to Access: You can request information about the data we collect about you and obtain a copy of it.
• Right to Rectification: If your data is inaccurate or incomplete, you can request its correction.
• Right to Deletion: You can request the deletion of your data if its processing is no longer necessary for providing the Services or fulfilling legal obligations.
• Right to Restrict Processing: You can request temporary or complete restriction of the processing of your data in certain cases, such as if you dispute its accuracy.
• Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before the withdrawal.

6.2. Rights of users from the European Economic Area (EEA) and the United Kingdom

Users from the EEA and the UK have the following additional rights:

• Right to Data Portability: You can request the transfer of your data to another controller in a structured and machine-readable format.
• Right to Object: You can object to the processing of your data if it is based on our legitimate interests, and we must cease processing unless we demonstrate compelling legitimate grounds that override your interests.
• Right to Lodge a Complaint: You can lodge a complaint with the local data protection authority if you believe your rights have been violated.
• For users in the UK: a complaint can be lodged with the Information Commissioner's Office at 0303-123-1113 or via the website www.ico.org.uk/concerns.

6.3. Rights of users from the United States

Users from the United States have the following rights, which may vary depending on state legislation:

• Right to Access: You can request information about the data we collect and obtain a copy of it.
• Right to Rectification: You can update your data if it is inaccurate.
• Right to Deletion: You can request the deletion of your data from our systems.
• Right to Data Portability: You can request the transfer of your data to another controller.
• Right to Opt-out of Data Sales: You can opt-out of the sale of your data to third parties (even if we do not do this).
• Right to Opt-out of Targeted Advertising: You can opt-out of the use of your data for profiling or targeted advertising.
• Right to Protection from Automated Decision-making: You can object to any decisions made solely based on automated data processing.

To exercise your rights, contact us at [email protected]. We will respond within 30 to 60 days depending on your state. If your request is not satisfied, you can contact the Federal Trade Commission (FTC).

6.4. "Do-not-track" requests

Some browsers allow sending "Do-not-track" requests to limit the collection of data about your online activity. Currently, we do not support this feature but reserve the right to implement it in the future.

6.5. Data transfer outside your country

If you are in a region with restrictions on cross-border data transfer (e.g., EEA or the UK), we guarantee that your data is protected by the following measures:

• Use of Standard Contractual Clauses (SCCs).
• For the UK: use of International Data Transfer Agreements (IDTAs). We only transfer data to countries that provide an adequate level of protection according to the decisions of the European Commission or the UK government.If more detailed information about our data protection measures for cross-border transfers is required, please contact us.

7. How do we handle "Do-not-track" requests?

Users have the option to request a limitation on the collection of data about their online activity using the "Do-not-track" feature available in browser settings. Currently, this feature is not supported, but we reserve the right to implement it in the future.

8. How to contact us?

If you have any questions, please reach out to us.

• Email: [email protected]

9. How do we update this Policy?

We reserve the right to periodically update this Privacy Policy in accordance with changes in legislation or the functionality of our Services. You will be notified of any significant changes through the Website or Application.